One of the biggest challenges of any ESD strategy is deciding whether to do it in-house or work with a service provider. There are pros and cons to both internal and service provider strategies, but which one is best for measuring your ESD results?
|Cost:||· Often cheaper to run an internal team.
· Training can drive costs up.
· Initial cost benefits may be traded off.
|· Costs more upfront than internal team.
· No training costs involved.
· Overtime already paid for.
|Efficiency/ Capability:||· Takes a long time to build specialist competency.
· Hiring skilled staff can drive up costs.
· Difficult to source skilled staff.
· Distraction from day-to-day business activities.
|· Service providers are experienced in the SME field.
· Have already incurred staff costs.
· Better equipped to deliver on ESD initiatives.
|Capacity:||· Blurred line between what’s relevant to core business and delivering on ESD.
· Supervision time.
· ESD often de-prioritised.
|· Dedicated resources available.
· Initiatives delivered on time.
· Will operate within a budget.
Whichever choice you make, your ESD programme should be measured like any other business intervention. One of the most important pillars of an ESD strategy is a customised scorecard that measures those KPIs that are aligned to business objectives.